Contact Center Supervisor (Banking)

(Supervisor / Coordinator)
PT. Transcosmos Indonesia
RDTX Tower Lantai 7, Jalan Professor Doktor Satrio Kav.E4 No.6, Setiabudi, Kuningan Timur, RT.5/RW.2, Kuningan Tim., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12950
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Supervise, evaluate, and analyze the quality of call center operations. Maintain ongoing coaching and training sessions with Team Leaders to ensure continuous improvement. Propose and report new action plans or improvement initiatives to enhance service quality. Oversee overall operational performance, ensuring targets and SLAs are met. Support training for both new and existing agents, ensuring readiness and compliance. Provide comprehensive reports to clients on a weekly, monthly, quarterly, and yearly basis.
REQUIREMENT

Min. Diploma in any related field. Has 2 years of experience as a Supervisor in Customer Service/Contact Center (Banking industry is a must). Excellent communication skills, both verbal and written; Proficiency in English is an advantage. Ability to work under pressure and manage multiple priorities. Strong leadership and team management skills, including coaching, problem-solving, and decision-making. Willing to work immediately. Willing to be placed in Central Jakarta.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Supervisor / Coordinator

LOKASI KERJA

Address

Jakarta Pusat

GAMBARAN PERUSAHAAN

-

http://www.trans-cosmos.co.id/

250-500

Formal

Indonesian

Servis

02129652345

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FOTO PERUSAHAAN

Lokasi Perusahaan RDTX Tower Lantai 7, Jalan Professor Doktor Satrio Kav.E4 No.6, Setiabudi, Kuningan Timur, RT.5/RW.2, Kuningan Tim., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12950