DESKRIPSI PEKERJAAN
Provide technical support and monitoring across various systems using Dynatrace, Grafana, Kibana, and ELK Stack.
Develop and manage reports/dashboards in Power BI, Tableau, SSRS, and Confluence.
Work with SSMS, SSIS, and SQL queries for data management and reporting.
Utilize JIRA, ServiceNow, and Confluence for issue tracking, documentation, and change management processes.
Conduct performance testing and load testing using Apache JMeter.
Coordinate with teams to manage and maintain Job Scheduler processes and workflows.
Provide application support and integration using Odoo ERP, WebMethods Integration Server, and WebMethods API Gateway.
Administer and support email hosting environments (e.g., cPanel) and ensure secure mail system operations.
Provide support and basic troubleshooting for WordPress-based CMS websites.
Perform network and database troubleshooting, including work on MySQL and Oracle databases.
Act as a technical liaison during project implementations, migrations, and upgrades.
Assist in documenting technical processes and maintaining knowledge bases using Confluence.
Work closely with developers, system admins, and business users to support project goals and delivery.
REQUIREMENT
Bachelor’s degree in Computer Science, Information Technology, or a related field.
3+ years of experience in a similar IT support or technical project support role.
Strong proficiency in:
Monitoring Tools: Dynatrace, Grafana, ELK, Kibana
BI & Reporting: Power BI, Tableau, SSRS, SSMS
ETL & Integration: SSIS, WebMethods, Odoo ERP
Testing & Automation: Apache JMeter, Job Scheduler
Issue Tracking & Collaboration: JIRA, ServiceNow, Confluence
Web & Email Admin: WordPress CMS, Hosting & cPanel
Database Technologies: MySQL, Oracle DB
Experience in system support, performance monitoring, and troubleshooting.
Solid understanding of ITSM practices and change management processes.
Excellent analytical and problem-solving skills.
Strong communication and organizational skills.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
