Jakarta
Jakarta - Jakarta - Indonesia
Jakarta - Jakarta - Indonesia
DESKRIPSI PEKERJAAN
Responding to and resolving IT-related inquiries and issues from our clients in a timely manner
Troubleshooting hardware, software, and network problems to identify and implement solutions
Providing end-user support and training on the utilisation of IT systems and applications
Documenting all support activities and maintaining accurate records of incidents and resolutions
Escalating complex issues to the appropriate technical teams for further investigation and resolution
Continuously improving our IT support processes and procedures to enhance customer satisfaction
REQUIREMENT
Minimum 2 years of experience in an IT Helpdesk or IT Support role Strong problem-solving and analytical skills with the ability to quickly diagnose and resolve technical issues Excellent communication and interpersonal skills to effectively interact with clients and stakeholders Working knowledge of common desktop applications, hardware, and operating systems Familiarity with IT support tools and ticketing systems Ability to work in a fast-paced environment and prioritise tasks effectively A passion for providing exceptional customer service and continuously improving IT support processes
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
LOKASI KERJA
Address
Surabaya