Customer Support Specialist

(Staff)
Trusmi Group
Jl. Trusmi Kulon No. 148 Plered, Cirebon, West Java
Cirebon - Jawa Barat - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction Resolve technical issues including debugging customer sites to aid in problem resolution Maintaining a positive, empathetic, and professional attitude toward customers at all times. Knowing company products inside and out so that you can answer customer questions. Update the company's internal ticketing system with information on technical issues and discussions or useful feedback from customers Follow up customers to ensure that their problems are resolved
REQUIREMENT

Min 1-2 years experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a huge advantage Fresh graduate with great willingness to learn welcomed to apply. Good proficiency in MS Office (Word, Excel, Powerpoint) Willing to work in night shift and weekend as needed The capacity to work well within a team. Attention to detail and logical thinking. The capacity to clearly explain a technical problem to a customer. Posses excellent problem-solving skills. Preferable have previous experience or skills in techs

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Jakarta

GAMBARAN PERUSAHAAN

-

http://karir.trusmi.com/

250-500

Formal

Indonesian

Garmen/Tekstil

62231321416

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Jl. Trusmi Kulon No. 148 Plered, Cirebon, West Java