Triloker

Customer Service Frontliner

(Staff)

PT Sahabat Mikro Fintek (Samir)

Jl. Kemang Timur No.15, RT.7/RW.3, Bangka, Kec. Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12730
Jakarta Selatan - Jakarta - Indonesia

Lamar Sekarang Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide exceptional face-to-face customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience. Manage daily customer interactions independently while maintaining high service standards. Monitor and analyze customer feedback to identify areas for improvement in service delivery. Implement process enhancements to improve efficiency and customer satisfaction. Collaborate with the Customer Service Manager to address complex customer issues and ensure consistency in service policies. Stay up to date with company products, services, policies, and procedures to provide accurate information to customers. Handle escalated customer concerns professionally, ensuring timely and effective resolutions. Prepare and submit regular reports on customer interactions and service performance to the Customer Service Manager.

REQUIREMENT

Diploma or Bachelor’s degree in any field. Minimum 1-3 years of relevant experience in a Customer Service or Frontliner role. Excellent problem-solving abilities with a consultative approach. Strong coaching and mentoring abilities Strong problem-solving and decision-making skills Ability to work well under pressure and manage competing priorities Familiarity with customer service software and tools Strong organizational and time management skills Ability to analyze data and generate meaningful insights Willingness to work flexible hours as required

DETAIL LOWONGAN

Umur -
Min GPA -
Min. Qualification D3
Min Experience Staff

LOKASI KERJA

Address

Yogyakarta

GAMBARAN PERUSAHAAN

Waktu Proses Lamaran -

Situs https://samir.co.id/

Ukuran Perusahaan

Gaya Berpakaian

Bahasa yang Digunakan

Industry Keuangan/Bank

Nomor Telepon 1500966

Waktu Bekerja

Tunjangan -