Customer Service Associate

(Staff)
PT. LalaMove Logistik Indonesia
Menara Standard Chartered, Jl. Prof. DR. Satrio No.164, RT.3/RW.4, Karet Semanggi, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12940
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provide world-class customer service for our corporate client, individual customer and driver partners via Live Chat channel. Handle, investigate and provide solutions on customer inquiries Attend and educate to customers’ inquiries to make sure first contact resolution Interact with our Driver Operations & Finance team on a regular basis Record details of inquiries, comments or complaints Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way using the right methods/tools.
REQUIREMENT

What we seek: Positive/dynamic/customer oriented Good written and verbal communication Target driven, self-starter, able to work in a fast paced environment A problem solver and able to multitask Analytical thinking Agile and fast learner Requirements: Bachelor's degree from any major Minimum 1 year experience in customer service/contact center/BPO Proficient and confident when communicating in English (both verbal and written) Experienced in telco, ecommerce or tech line of business is preferred Computer literacy; familiar with Google, spreadsheets, instant messaging Willing to work in shift (early morning, public holiday) and be flexible To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Jakarta

GAMBARAN PERUSAHAAN

-

https://www.lalamove.com/

100-250

Casual(T-shirt)

Indonesian

Komputer/TI

622150106688

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Menara Standard Chartered, Jl. Prof. DR. Satrio No.164, RT.3/RW.4, Karet Semanggi, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12940