Manager, IT Service Management

(Staff)
NCS Pte Ltd
5 Ang Mo Kio Street 62, Singapore 569141
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Lead and oversee incident and problem resolution processes, driving timely resolution and root cause analysis to prevent recurrence. Change Management: Manage the change control process, assessing the impact of changes on IT services, and ensuring minimal disruption to operations. Service Catalogue Management: Maintain and enhance the service catalogue, ensuring that IT services are clearly defined and aligned with business needs. Service Level Management: Define, negotiate, and manage Service Level Agreements (SLAs) to meet and exceed service expectations.
REQUIREMENT

Minimum 5 years’ experience in IT service management, with a focus on process design and improvement. Must have technical knowledge of ITSM tools (ManageEngine ServiceDesk Plus, ServiceNow). Certification of Manage Engine ServiceDesk Plus will be preferred. Experience in Logic Monitor will be a plus. Strong background in incident, problem, change management, Service Level Management and Asset and Configuration Management. Excellent analytical and problem-solving skills. Effective communication and interpersonal abilities. Detail-oriented with a commitment to accuracy. Ability to work collaboratively in a cross-functional team environment. Demonstrated project management skills. Bachelor's degree in an Computer Science or IT; Must have certification in ITIL or ITSM.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Singapore

GAMBARAN PERUSAHAAN

-

https://www.ncs.co/

Komputer/TI

6565568000

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 5 Ang Mo Kio Street 62, Singapore 569141