Customer Service (English Speaker)

(Staff)
PT. Osell Selection Indonesia
IDR 5,000,000 - 5,500,000
Ketapang Business Centre, Jl. KH Zainul Arifin No. 20, Blk. C No.6 - 7, RT.8/RW.7, Krukut, Kec. Taman Sari, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11140
Jakarta Barat - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Coordinate and communicate throughout the entire customer order process to ensure accurate information delivery, improve order fulfillment efficiency, and enhance customer satisfaction. Respond to customer inquiries regarding app usage, platform policies, and other related issues. Regularly collect customer satisfaction feedback through phone, email, or surveys; analyze and compile reports, and provide suggestions for improvements. Create standardized response templates (in Indonesian/English) based on frequently asked questions. Regularly update FAQ documents to improve communication efficiency. Provide customer feedback to the team to support continuous improvement of the app and business operations.
REQUIREMENT

Associate degree or above, preferably in Marketing, Business Communication, or related fields. 1–3 years of experience in customer service or customer support Background in e-commerce or retail is a plus. Proficient in English, with fluent spoken English. Skilled in multi-channel communication, including phone, email, and live chat Empathetic and patient in handling and managing customers. Able to quickly identify root causes and propose effective solutions. Proficient in Microsoft Office.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Jakarta Barat

GAMBARAN PERUSAHAAN

-

http://www.osell.id/

20-50

Casual(T-shirt)

Indonesian

Ritel

62216309045

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Ketapang Business Centre, Jl. KH Zainul Arifin No. 20, Blk. C No.6 - 7, RT.8/RW.7, Krukut, Kec. Taman Sari, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11140