Customer Relation Assistant Manager

CUSTOMER SERVICE (Manager / Assistan Manager)
Orico Balimor Finance
GRHA 137, 7th Floor, Jl. Pangeran Jayakarta No.137, RT.7/RW.7, Mangga Dua Sel., Kecamatan Sawah Besar, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10730
Jakarta Pusat - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Assist Manager to perform daily task and to execute the business plan. Preparing BoD material for meeting and reporting. Preparing material for weekly/regular meeting and reporting for weekly/monthly. Recap and monitor insurance claim (car) based on list received. Handling customer complain (as member of unit customer complaint). Supervise and coach a team of customer service representatives to deliver high-quality support. Manage customer inquiries, complaints and feedback to identify and resolve issues. Analyze customer data and metrics to identify trends and implement process improvements.
REQUIREMENT

Bachelor’s Degree in Communication, Public Relation or related quantitative field. Minimum 5 years of experience in a customer service management role, preferably in the financial services industry. Strong leadership and people management skills, with the ability to motivate and develop a team. Excellent interpersonal and communication skills, with the ability to liaise effectively with customers and stakeholders. Proficient in data analysis and reporting, with the ability to identify and implement process improvements. Fluent in English, both speaking & writing will be plus point. Placement in Head Office: Jakarta Pusat.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Manager / Assistan Manager

LOKASI KERJA

Address

Jakarta Pusat

GAMBARAN PERUSAHAAN

-

https://www.obf.id/home.html

250-500

Casual(T-shirt)

Indonesian

Keuangan/Bank

0216393877

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan GRHA 137, 7th Floor, Jl. Pangeran Jayakarta No.137, RT.7/RW.7, Mangga Dua Sel., Kecamatan Sawah Besar, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10730