Merchant Acquisition, Sales & Onboarding Assistant Manager

(Staff)
Gedung Lippo Kuningan Lt. 27, Jl. HR. Rasuna Said Kav. B-12 Jakarta 12920
Jakarta - Jakarta - Indonesia

DESKRIPSI PEKERJAAN

Oversee the end-to-end process of merchant registration, from pitching merchants to become Grab partners to activation in our system, ensuring a seamless integration into our platform. Implement strategies and procedures to improve the onboarding process efficiency, reduce turnaround times, and enhance merchant satisfaction. Enable structured and effective process framework to continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications Collaborate with other departments and teams across all markets of Grab to streamline cross-functional workflows impacting merchant acquisition, onboarding and account management Monitor and evaluate the performance of the sales, onboarding and account management process, identifying areas for improvement and implementing solutions to address any issues. Ensure compliance with regulatory requirements and company policies throughout the processes Celebrates collaboration and support and mutual respect. Is passionate about creating and ensuring value for our driver and merchant partners. Strives to do excellent and meaningful work with the clarity of thought, creativity and effective execution. Helps influence the overall operations efficiency of the company, especially involving that of our driver and merchant partners.
REQUIREMENT

Bachelor's/Master's degree preferably in management, business, public administration, or engineering Min. 3+ years of experience in operations, sales business development, account management, marketing or a similar field Proven track record of managing and improving processes or similar operational and account management workflows Clear articulation in conveying information in verbal and written, while building positive relationship with a diverse range of individuals Analytical and problem-solving abilities, with a keen eye for detail and a focus on process optimization. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Job Description Get to Know the Team The team operates within the Regional Operations Center of Excellence, primarily focusing on orchestrating enhancement of process and system/ product for backend operations services for driver and merchant partners across markets. We are a team that:

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Yogyakarta

GAMBARAN PERUSAHAAN

-

https://www.grab.com/id/jakarta-indonesia/

250-500

Casual(T-shirt)

Indonesian

Komputer/TI

02180648777

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Gedung Lippo Kuningan Lt. 27, Jl. HR. Rasuna Said Kav. B-12 Jakarta 12920