Maintenance IT Infrastructure HO DC, DRC and Network existing and make sure running normaly. Troubleshoot for all problem on IT Infrastructure (Server,PC/Laptop,Printer,CCTV,IP PBX, Router, Firewall, Tower and etc) on related area. Analyze problem for preventif and corrective action for solving problem Manage network administration including troubleshooting and configuration Perform user support (email, PC, laptop troubleshooting, projector, IP phone, etc) Document all aspects of the project and ensure that all projects are delivered on-time with in scope and budget. Serve as the first point of contact for customers seeking technical assistance over the phone or email Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process & Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Pass on any feedback or suggestions by customers to the appropriate internal team Responsible and documentation for IT asset and License ADR AGRO group . Coordinate approvals and signatures for IT purchase orders, Coordinate execution of IT material, vendor notification of executed IT material and storage. Monitor IT service contracts. Coordinate tracking of all service contracts in centralized tool. Coordinate updates to IT Asset Management tools to update inventory for hardware, software and services. Create IT Asset Inventory reports as required for designated stakeholders. Work with designated IT teams to coordinate monitoring of hardware and software inventory. Coordinate updates to the inventory management tools & Coordinate orders of additional hardware and software at the minimum order level once inventory has reached a minimum level. Update the designated Department and Project budget workbooks as required. Work with IT leadership, management stakeholders, Purchasing, Accounts Payable and Finance to continuously optimize the IT Asset Management process. Coordinate checking competitive pricing with different vendors as required. Provide support to the annual budgeting process. Coordinate secure and appropriate hardware disposal, asset life cycle thru decommissioning, and internal customer satisfaction surveys and scoring reports. Receives general instructions on what is to be done, limitations, quality and quantity expected, deadlines and priority of assignments from Manager. Uses initiative in carrying out recurring assignments independently without specific instruction but receives additional specific instructions from Manager for new, difficult or special projects/assignments. Pengalaman 1-2 th Penempatan di PLUIT, Jakarta Utara

Jakarta Utara