Senior Client Service Representative (Global Bank)

(Staff)
5th Floor, Chinachem Century Tower, 178 Gloucester Rd, Wan Chai, Hong Kong
Hong Kong - Hong Kong -

DESKRIPSI PEKERJAAN

Handle and resolve clients' verbal and written complaints from different channels Conduct thorough investigation, ensure all complaints are handled professionally and settled within internal & external service standards Ensure complaints are strictly adhered to the bank’s Complaint Handling Policy, related policies of regulatory bodies and Compliance & Control policies Identify & highlight high impact areas from the complaint analysis & liaise with the concerned parties to drive for improvement
REQUIREMENT

Higher Diploma or above At lease 3 years' experience in complaint handling or customer services, preferably in the banking industry Handle complaints independently & confidently with good communication skills Good at Chinese, English and Mandarin Comprehensive knowledge of customer experience best practices, operations and supporting systems All applications will be treated in strict confidence and used for recruitment purposes only. Responsible for handling presidential and regulator-referred complaint cases.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Hong Kong

GAMBARAN PERUSAHAAN

-

https://www.zebragroup.com/

20-50

Casual(T-shirt)

Mandarin

Manajemen Sumber Daya Manusia

85221168130

monday - friday

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FOTO PERUSAHAAN

Lokasi Perusahaan 5th Floor, Chinachem Century Tower, 178 Gloucester Rd, Wan Chai, Hong Kong