JOB SUMMARY Responsible for sales lifting performance Responsible for customer inquiries and providing quality customer services Responsible for handling sales lead, visit, and DDSM Responsible for all customer account and bring in new customer DUTIES & RESPONSIBILITIES Handling daily communications (e-mails/mails/calls) Giving sales lead, sales visit and also do telemarketing (sales call) Handling daily customer inquiries for all trade and services, price quotation, space allocation, schedule, transit time and routing Maintain good rapport with customers, and close communication/liaison with import team internally, Port of Loading and HO to ensure full and open dialogue in performing duties assigned Recommend joint visits to target clients with Management and close working coordination with Head Office Monitoring data tracking and booking status Support back office team if any import customer issue i.e DDSM, Repair, TPC and long idle Together with back office team will hold a meeting with customs and hoarding house if necessary Compiling report on visiting, sales leads, actual/loss account, any issue in market/competition Updating customer database and sharing it to Marketing, capture of accurate and complete information of market and sharing it to Marketing to be kept as filing Maintaining and expanding the prospected portfolio Participating fully in training session, meetings, skill building and professional development classes Any other assignment as and when assigned by direct superior

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