Installing and configuring computer hardware, software, systems, networks, printers and scanners. Planning and undertaking scheduled maintenance upgrades. Talking to clients and computer users to determine the nature of problems. Responding to breakdowns. Investigating, diagnosing and solving computer software and hardware faults. Repairing equipment and replacing parts. Agreeing timescales. Obtaining replacement or specialist components, fixtures or fittings. Checking computer equipment for electrical safety. Maintaining records of software licences. Evaluates system potential by testing compatibility of new programs with existing programs. Evaluates expansions or enhancements by studying work load and capacity of computer system. Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications. Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. Maximizes use of hardware and software by training users; interpreting instructions; answering questions. Maintains system capability by testing computer components. Prepares reference for users by writing operating instructions. Maintains historical records by documenting hardware and software changes and revisions. Maintains client confidence and protects operations by keeping information confidential. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed.

Batam