IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

about 3 years ago

IT Support PT. Lippo Malls Indonesia Tangerang (Banten)

Monitor IT infrastructure support (hardware and equipment), including preventive maintenance (anti virus protection, warranty renewal), trouble shooting (PCs and LAN), servers and communication lines (PABX), in order to ensure IT infrastructures in all offices are working properly and effectively. Monitor IT system support, including software installation, maintenance (licensed renewal) and trouble shooting, in order to ensure systems in all offices are working properly and effectively. Monitor support on user management, filing and data management (user ID’s and passwords, data backup and protection), in order to ensure all systems and data are working within security standards. Perform an existing system administrator.

about 3 years ago

IT Support Engineer PT. Karsa Lintas Buwana Jakarta (Jakarta)

Acts as 1st and 2nd Line Support Engineer for Service Desk to manage issues reported by customers, company users, third parties etc. Normal work hours and standby support (off-hour support and occasionally weekend support) Escalate the ticket to Product Manager when the ticket is going to miss SLA or has a risk to miss SLA. Act as a further escalation point for unresolved or escalated calls; Route customer tickets to proper teams to follow up and handle (both internal and external) including tracking the status of tickets until closure. Manage vendors for support services Assist in managing inventory of corporate IT assets, including hardware, licenses, contracts, peripherals and components Perform monthly review of IT operations (Cloud, Middleware etc.)

about 3 years ago

IT Support Engineer Alfa Tech VestAsia Pte. Ltd. Singapore (Singapore)

Serving as the first point of contact for customers seeking technical assistance over the phone or email Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures

about 3 years ago

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

about 3 years ago

IT Support PT. Transavia Otomasi Pratama Jakarta (Jakarta)

a. Manage, monitor and troubleshoot infrastructure services b. Perform hardware and software troubleshooting for endpoint devices c. Manage IT asset and reports d. Support end-user related IT infrastructure service include procedural documentation and relevan report e. Provide user tools for new employee or current employee f. Support customer networks problem (review and troubleshooting) g. Manage software acces for employee

about 3 years ago

IT Support PT. Radian Solusi Integral Jakarta (Jakarta)

Installing and configuring computer systems and network devices. Troubleshoot and resolve issues with software or hardware. Resolve technical issues promptly via phone, onsite, or remotely. Maintain procedures and reports that provide technical support. Update the ticketing system. Maintaining good client relations.

about 3 years ago

IT Helpdesk PT. Mega Akses Persada Jakarta (Jakarta)

Perform first-level troubleshooting hardware and software Monitor company's IT inventory & assets Prepare troubleshoot documentation and reports Analyze and support users request and improvement system Coordinate and escalation IT needs with vendor

about 3 years ago

IT Support PT Wisnu Ananda Jaya Jakarta (Jakarta)

Maintain and solve hardware and software problems (PC, laptop, Mac, printer, server) Maintain computer network (LAN/WLAN, switch, router, etc.) Maintain database system Able to work individually and in a team Computer and network installation Resolve user requests related to IT requirements Responsible for managing and maintaining IT equipment (Hardware, Network, and Software) Perform regular maintenance regarding IT equipment

about 3 years ago

IT Support PT. Geomed Indonesia Semarang (Jawa Tengah)

1. Maintain and solve hardware problem (PC, laptop, printer, server) 2. Maintain computer network (LAN/WLAN, switch, router etc.) 3. Maintain database system 4. Able to work individually and in a team 5. Computer and network installation 6. Resolve user requests related to IT requirements 7. Responsible for managing and maintaining IT equipment (Hardware, Network and Software) 8. Perform regular maintenance regarding IT equipment

about 3 years ago