System Administration & Ownership Assist in administer and maintain Active Directory, Group Policy, and Microsoft 365 (Exchange, SharePoint, OneDrive). Manage user lifecycle (onboarding, offboarding, access review). Perform server health monitoring, patching, and troubleshooting. Own system availability and basic capacity planning. Cloud & Modern Workplace Support Support and manage Microsoft 365 / Azure AD (Entra ID) environments. Assist with Intune / endpoint management / device compliance. Support hybrid or cloud-based authentication and access policies. Troubleshoot cloud service availability and user access issues. IT Security & Compliance Enforce endpoint security policies (antivirus, disk encryption, patch compliance). Support security audits, access reviews, and incident investigations. Assist in implementing company IT security policies and best practices. Liaise with vendors or security teams for incident resolution. Network & Infrastructure Support Maintain and troubleshoot LAN/WAN, VPN, firewall, and Wi‑Fi infrastructure. Perform basic firewall rule changes and network documentation. Coordinate with ISPs and vendors for network issues. Monitor network performance and uptime. IT Operation & Improvement Identify recurring IT issues and propose improvement solutions. Participate in IT infrastructure upgrades and migration projects. Maintain IT SOPs, diagrams, and asset lifecycle documentation. Support IT budgeting and vendor management processes.

Kuala Lumpur