Microsoft 365 Administration: Oversee day-to-day administration and management of Microsoft 365 accounts, licenses, and services. Provide user support and ensure proper configuration and access control across all platforms. Employee Onboarding & Offboarding: Collaborate with the HR department to facilitate the IT aspects of onboarding and offboarding. This includes provisioning and deactivating user accounts, configuring and deploying hardware/software, and setting up email and communication tools. Reporting and Data Analysis: Design, automate, and maintain business reports and dashboards using Power BI and Excel. Apply business logic to ensure actionable insights that support operational and strategic decisions. IT Systems & Infrastructure Management: Administer and maintain the company’s IT infrastructure, including networks, firewalls, servers, printers, and end-user workstations. Oversee and manage enterprise applications such as ERP systems, software tools, and license subscriptions. Vendor Management: Serve as the point of contact for third-party IT vendors. Track and follow up on service tickets, purchases, and any issues related to external providers. Technical Support: Provide timely and effective technical assistance to employees, ensuring minimal disruption to operations. Troubleshoot hardware, software, and connectivity issues as needed. IT Security & Compliance: Implement and enforce IT security measures to safeguard company data and systems. Support compliance efforts by aligning with internal policies and relevant industry standard

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