Customer Experience Manager

(Manager / Assistan Manager)
PT. Luna Boga Narayan
Jl. Kedoya Raya Utara No.2, Kebon Jeruk, Jakarta Barat, 11520
Jakarta Barat - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

• Develop and execute a customer experience strategy that ensures consistent, high-quality service across all touchpoints (store, digital, delivery, and customer care). • Lead customer feedback programs and translate insights into actionable improvements. • Build and manage a high-performing CX team to deliver excellent service standards. • Collaborate with Operations, Marketing, Product, and Technology teams to create seamless customer journeys. • Establish service KPIs and monitor customer satisfaction (NPS, CSAT, CES). • Drive innovation in customer engagement to strengthen brand loyalty.
REQUIREMENT

• Minimum 8 years of experience in Customer Experience, Customer Service, or Operations, preferably in F&B, retail, or hospitality. • Strong leadership and people management skills with the ability to inspire and coach teams. • Data-driven mindset with experience using customer insights and analytics to improve service. • Proven track record of developing customer loyalty and retention programs. • Excellent communication, problem-solving, and stakeholder management skills.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Manager / Assistan Manager

LOKASI KERJA

Address

Jakarta Barat

GAMBARAN PERUSAHAAN

-

http://www.lunarabrands.com/

250-500

Formal

Indonesian

Restoran

6221

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Jl. Kedoya Raya Utara No.2, Kebon Jeruk, Jakarta Barat, 11520