Technical Support BASED in KL, JB, KK

(Staff)
MYR 2,800 - 4,000
12, Jalan 14/118b, Desa Tun Razak, 56000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia

DESKRIPSI PEKERJAAN

Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement. Setup installation of machine and conduct machine operation training in customer site. Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training. Acquire technical knowledge on product application. Research and identify solutions to software and hardware issues Ask customers targeted questions to quickly understand the root of the problem Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their machine are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients
REQUIREMENT

Primary Language: Mandarin (Require to liaise with mostly Cantonese / Mandarin Speaking clients) Graduated with diploma of mechanical/electronic or relevant professional certificates. Own basic electronic troubleshooting experience be advantage. Own basic designing software such as Adobe Illustrator/Corel Draw will be advantage. Able to speak/written in English and Bahasa Malaysia. Able to work independently and good communication with others. Be responsible and good in teamwork. Processed own transport for customer services. Willing to transport oversea and also domestic customer services. Fresh graduates with strong vocation/hands on electrical knowledge are encouraged to apply. Providing support for clients by learning about and satisfying their needs. Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience. Handling complaints and negotiations. Participate of all company sales events. Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement. Setup installation of machine and conduct machine operation training in customer site. Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training. Acquire technical knowledge on product application. Complete any other duties that may be assigned from time to time by the management.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Kuala Lumpur

GAMBARAN PERUSAHAAN

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http://www.artworld.com.my/

Percetakan dan Kemasan

60391725411

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FOTO PERUSAHAAN

Lokasi Perusahaan 12, Jalan 14/118b, Desa Tun Razak, 56000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia