DESKRIPSI PEKERJAAN
You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
Professionally handle high volume of inquiries from clients and customers.
You will be accountable for meeting individual (KPIs) and team goals.
Understand and deliver business strategies and improve customer services through the execution of self-service.
Continuously identify work process improvements.
Communicate to Team Leaders and (or) Manager.
Perform office-based administrative duties whenever required.
Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.Offer an attractive annual salary + Relocation support (above market rate)
Provide a 5 day working week, any 5 day of the week
Set up medical coverage (outpatient and inpatient)
Provide 4 weeks’ comprehensive paid training
Provide attractive staff discount - discounted hotel accommodation anywhere in the world!
Leadership development
International relocation opportunities are available!
Dress code – smart and casual every day!
REQUIREMENT
We are looking for individuals that have an excellent command of spoken and written Indonesian & English.
MUST HAVE minimum of 2 years working experience in the related field.
Experience in customer service roles is desirable but not essential.
Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
Analytical thinking and high problem-solving skills.
Stress tolerance and able to work under pressured environment.
Willing to work in shift rotations.
Able to work on public holidays and weekends.
Required to have own transportation arrangement.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
