DESKRIPSI PEKERJAAN
Respond to incoming customer telephone calls, identify, meet and exceed customers’ expectations in a timely manner. Provide a polite, professional and accurate response in accordance with agreed service standards.
Promptly and accurately complete all related administrative activities, in accordance with relevant service standards and to the customers’ satisfaction.
Recognise when customer requirements are more appropriately dealt with elsewhere and refer them as appropriate.
Liaise with other departments in the organization to resolve issues brought up by customers.
Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers.
Undertake outbound customer relationship management calls as and when appropriate.
Record, produce and prepare any statistics and information required by the Management in relation to the preparation and production of reports as well as occasionally produce simple performance-based reports to Manager.
Support Manager to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate
Performs miscellaneous job-related duties and projects as assigned by superior.
REQUIREMENT
Degree in any field from a reputable and recognized university or college, OR
Diploma with at least a year relevant working experience; OR
STPM with at least 2 years relevant working experience; OR
SPM with at least 2-3 years relevant working experience
Good command of spoken and written English and Bahasa Malaysia
Possess relevant working experience in a call center or customer service in servicing industry is an add advantage.
Knowledge in insurance industry and call centre will be advantageous.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
