Manage direct and control the Customer Service and Estate Management Division / Department in accordance with the relevant company policies and procedures and to ensure a high level of service to customers at all times.
Ensure Health and safety criteria are adhered to at all times.
Attend Management meetings and set Key Performance Indicators for the department.
Formulate monthly Defects Report.
Formulate Customer Service reports for Divisional Meetings.
Inform President Director of any relevant customer related issues and any financial risks to the company.
To liaise closely with all team members to determine and monitor performance of the department.
Chair regular meetings with Customer Service Departmental Staff.
To promote and uphold the company’s prestige and good name.
Attend regular meetings with President Director and Directors, and other departments as necessary.
Ensure adequate resource within department in order to meet customer expectation and maintain high standard of customer Service.
Sort and screen tenants, leases and buyers to fit with the right location, making sure they have all necessary provisions to protect the company.
Handle leases and responsible for leasing contract.
Supervise the team, coach and monitor the entire.
Provide analysis and reports and challenges to the President Directors and present optimal solutions to solve these problems.
Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
Candidate must possess at least Bachelor's Degree, Master's Degree/Post Graduate Degree in any field.
Strong in People and project management skills.
Good English communications.
Strong technical background with ability to resolve build issues.
Continually analyse and review the department performance, putting forward to the Board any strategies for improvements required to maintain the highest standards of customer service.
Maintain an up-to-date knowledge of best practice and required standards of Customer Service.
Visit customer property to discuss issues/problems and provide adequate solution.
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Manager / Assistan Manager