• Have comprehensive and up to date knowledge of all the outlets unique selling points, features, amenities, services and policies and those of the competition • Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions • Achieve all individual Hotel Food & Beverage sales targets in your area by maintaining and creating a close relationship with customers • Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections etc. to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity • Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business • Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints • Closely monitor the accounts revenue and business production of own business portfolio and maintain an up to date “Account & Contact Database” in the property management system as well as maintain end of month production reports • Update the hotels on the negotiation / progress of every event and use the technology available for communication and client correspondences • Provide feedback to the Director of Food & Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies • Participate in any Training and Development programs as recommended by the senior management • Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment

Bogor