An exciting opportunity exists to join a highly experienced, collaborative and outcomes focused Asia-Pacific IT team working closely with the infrastructure team, end users and stakeholders across the region. We are seeking an IT Operations Manager to join our IT Team to be responsible for all IT operations in a specific region within the IPH Group. This role includes supporting the business on a day-by-day basis by ensuring the systems and infrastructure are performing optimally. The scope includes all infrastructure and systems used by IPH Group and its entities, such as networks, servers, databases, devices, user desktops/laptops, virtualisation, phone system, email, IP system, document management system, etc. This hands on role will be based in Singapore and reports to the Head of IT (Asia). Key Responsibilities Operational Ensure all infrastructure is performing at optimal levels and actively promote and plan for preventative maintenance Responsible for incident reporting related to infrastructure and systems Maintain top quality customer service by ensuring appropriate SLAs are in place and achieved Ensure operational processes and architecture principles are being followed strictly Resource Planning - estimate, schedule and ensure all resource requirements are sufficient to provide the required levels of availability and support May be required to work after hours and weekends depending on the projects and business as usual. Ensuring the team provide IT help desk support to all users in the region using group level toolset Actively participate in annual audit process for IT processes, systems and infrastructure. Projects & Change Act as the project lead for the team and accountable for team delivering project requirements, including identifying the appropriate resourcing Ensure appropriate long-term support is organised and planned when transitioning from projects to BAU Ensure consistency in the way the team executes changes within IT Participate in CAB Meetings and ensure Change Request process is adhered to People Management Manage the team in the region - responsible for all aspects of people management within the Team, including recruitment and performance reviews and communicating business priorities to the team. Provide regular team performance reports based on agreed metrics and benchmark Establish performance objectives and personal development plans for each individual in the team with a view to succession planning and building a balance between technical and soft skills for team members Vendor Management Participate in the identification/selection of relevant vendors Manage selected vendor relationship to ensure continued service, efficiency and value are delivered to the organisation Review licenses and support agreements periodically Security & Risk Perform IT security risk assessments and report on ways to minimise threats Propose and implement security controls and measures to improve group level security posture Co-develop group level DR strategy and approach

Singapore