DESKRIPSI PEKERJAAN
Manage incoming and outgoing phone calls.
Handling client sales inquiries on social media platforms and webmail.
Handling client queries through all other forms of communication channel.
Actively follow up with prospective customers and persuade client to signed up for our services.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow up with clients to garnered feedbacks for service improvements.
Provide accurate, valid, and complete information.
Identify, assess customers’ needs and render assistance to achieve satisfaction pertaining to their services with the company.
Keep records of necessary customer interactions and enter all information required into the company database and official WhatsApp group chats.
Follow communication procedures, guidelines, and policies.
Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.
REQUIREMENT
Have basic knowledge on how to use Outlook, Google Sheets, and Excel.
Good administrative and computer literacy skills.
Proficiency in written and spoken English & Mandarin (to liaise with mandarin-speaking client)
Strong multitasking skills and able to work in a fast-paced environment.
Possesses strong interpersonal, communication, verbal, and written skills.
Resistant to stress and capable of working under pressure.
Able to work on weekend shifts
Able to start work immediately will be preferred
Fresh graduates are encouraged to apply, as training will be provided
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
