Customer Service

(Staff)
Transec BPO Solutions
3103 31st Floor One Corporate Centre Meralco Ave. Ortigas, Pasig City, Metro Manila, Philippines 1600
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Manage team performance by listening to recordings, utilizing the QA scorecard, providing coaching and feedback, counselling and mentoring, and delegating tasks whenever necessary. Communicate to the team any new requirements, changes and/or updates regarding the account or company-related information. Manage workforce to meet the productivity goals and ensure the team's excellence. Supervise the team’s overall attendance and behavior to ensure compliance with our Employee Code of Conduct. Responsible for handling complaints and taking escalation calls to resolve customer concerns. Create and submit reports to the client. Train and conduct certification exams of new Customer Service Associates through the use of training materials provided.
REQUIREMENT

Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level. At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service. Superior customer service. Analytical ability to decipher statistics and translate to reports. High level of interpersonal, organizational, coaching & multi-tasking skills. High reliability & accountability. Good communication skills, both written and oral for both English and Filipino.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Manila

GAMBARAN PERUSAHAAN

-

https://transecbpo.com/

20-50

Formal

English

Konsultan

63286327864

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 3103 31st Floor One Corporate Centre Meralco Ave. Ortigas, Pasig City, Metro Manila, Philippines 1600