DESKRIPSI PEKERJAAN
Responsible for IT service delivery and support for helpdesk services raised via Helpdesk ticketing system.
Managing helpdesk ticketing system and responding to them in a timely and efficient manner.
Provide on-site, desktop and remote support.
Be a subject matter expertise in troubleshooting and upkeep of laptop/computers fleet.
Assist smooth onboarding for new users, providing them access to network, email. voicemail, Intranet Apps and IT related equipment and optimize computing efficiency.
Installing and configuring software systems like Navision, hotel Opera PMS or related products.
Installing and configuring user new computer.
Assist and escalate support for software, hardware and network issue; where possible.
Assist operations and business units as required in major incident management and problem management, change managements, etc
Provide support for remote users diagnosing connection/VPN problems on client side to access BT systems.
Manage IT tasks escalations and follow-up with team/hotel properties for the timely response.
Administration tasks
Assist all departments to have effective use of any Information Systems in line with the company's policies and procedures.
REQUIREMENT
2-3 years of related experience.
Proficient in MS Office 365 especially in Mircosoft Word, Excel, Teams and Outlook email
Proficient in various software/hardware/IT equipment installation and troubleshooting of issues
Customer service mindset and a proactive attitude when dealing with users.
Ability to prioritize, delegate and meet deadlines.
Technical and logical thinking process
Good problem-solving skills
Positive attitude, willingness to learn and able to work independently
Strong interpersonal and communication skills
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
