Dubai
Dubai - Dubai - United Arab Emirates
Dubai - Dubai - United Arab Emirates
DESKRIPSI PEKERJAAN
Be part of the global 24/7 IT Service Desk team, which is mainly responsible for monitoring and resolving level 1 tickets and tasks assigned on the queue
Backup support for local IT support teams for supported countries
Handle daily checklists for specific countries as provisioned or agreed upon with local country
Effectively resolve tickets that are within scope
Effectively redirect out-of-scope tickets to appropriate tier 2 team
Monitor responsibility for all open redirected tickets
Answer technical support calls/emails and address the customer's technical support needs or handle / route accordingly
Provide first-level technical support on basic operational or maintenance of a personal computers and / or peripheral using documented procedures and available tools
Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls
Escalate problems when unable to make proper determination
Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions
Complete required product training modules on time to remain competent of current technology offerings
Identify and provide input on unique or recurring customer problems.
REQUIREMENT
Fresh graduates are welcome to apply Degree in information technology, computer science or relevant field a plus Understanding and experience in desktop functionality and concepts (PC and Mac) Previous experience in IT Support Services is preferred Fluency in oral and written communication in English Fluency in other languages such as Spanish, Japanese, Korean & Portuguese an advantage Ability to effectively articulate a problem and solution to a user Be resourceful, flexible and possesses excellent communication skills Capable of collaborating with multi-cultural environment Well-driven, motivated, team-oriented, can easily adapt to a very complex environment Amenable to work shifting work schedules
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Less than 1 year experience/Fresh Grad
LOKASI KERJA
Alamat
Manila