Confidently, politely and professionally make warm and “cold calls” to customers Use open and outcome drive questioning to accurately define customer needs. Respond to all customer enquiries in a highly professional, efficient and friendly manner Be prompt at identifying customers’ problem for which a solution can be offered by IDP’s services and products Assist in guiding customers’ interest in IDP’s services and products by offering/securing appointments with relevant team members for further consultation. Go above and beyond to resolve customers’ enquiries where required to create positive IDP customer experiences . Ensure consistent high quality services are offered to all customers. Escalate customer enquiries where required to appropriate leadership/department for prompt resolution Provide prompt support to internal stakeholders (value added services fulfilment team, counsellors and office managers) in managing telephone, online chat and social media enquiries and filtering/nurturing pipeline of potential customers Keep relevant stakeholders informed of work agenda, progress and issues. Follow through with potential customers and internal stakeholders on enquiries where required Communicate with internal and external stakeholders in an efficient and professional manner Build relationships with internal and external stakeholders as the basis for trust and cooperation Operational Performance Make outbound calls to prospective customer leads to qualify opportunities for the student placement counsellors. Follow up with web enquiries & qualify as Hot/Warm web Leads Contact new and existing customers in alignment to IDP campaigns. These can include leads generated through IDP website, sales, expos, events, appointment setting and general customer service tasks. Monitor and respond to online chat answering questions regarding study, visa and related services.

Dubai