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IT Technical Support

(Staff)
7th Floor, The Taipan Place, F. Ortigas Jr. Road, Ortigas Center, Pasig City
Manila - Luzon - Philippines

DESKRIPSI PEKERJAAN

Provide technical support across the company and its affiliates, whether onsite or by remote Install and configure computer hardware, software, systems, networks, printers, scanners and POS systems, as well as setting up and configuring mobile devices (phones, tablets) Deploy or setup computer equipment to other company locations (stations, depots, sales offices, etc) when required (field duty). Liaises with vendors, suppliers, for maintenance, repairs, or other IT requirements and projects. Ensures all incidents and service requests are properly logged in the ticketing system. Ensures ticket SLAs are met and end-users are properly updated. Assist with evaluating and testing new hardware, software, and other equipment that may be considered for deployment or certify for standard use. Responsible for maintaining ITS inventory databases to ensure completeness and accuracy - hardware & software assets, mobile devices, services, subscriptions, consumables, etc. Assumes primary responsibility in physical organization of hardware, supplies, & other items on hand (stockroom), and assists with the disposal, donation or remarketing of decommissioned IT assets. Performs other functions that may be assigned from time to time
REQUIREMENT

Bachelor’s degree in computer science, information technology, or any related technology course. Google IT Support Professional, Microsoft Certified Professional (MCP) or CompTIA A+ certified preferred but not required. Minimum 2 years experience as a technical support analyst, deskside support, IT support staff, or relevant role. Hands-on troubleshooting experience in a large complex organization is required. Proficient in G Suite (Google Docs, Sheets, Drive, and other Google Apps). Experience working with a hybrid IT environment (on-premise and cloud) and supporting mixed platforms (ie., Windows and macOS) Expert in the functionality and technical troubleshooting of Windows workstation OS. Working knowledge with Apple OS is an advantage. Expert workstation hardware troubleshooting skills with focus on desktop and laptop, in whatever brand or make. Working experience with Active Directory with fundamental knowledge of infrastructure services such as DHCP, DNS. Fundamental knowledge of LAN/WAN technologies, including wireless protocols. Experience with cloud-based video conferencing tools such as Google Meet and Zoom. Knowledgeable of mobile devices such as Android and iPhone. Working experience with network printers and multi-function devices. Installation, maintenance, and troubleshooting. Experience working with ticketing systems, familiarity with incident management, and other ITIL concepts. Background with disk imaging technologies is a plus. Professional written and interpersonal skills. Able to work with minimal supervision.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Manila

GAMBARAN PERUSAHAAN

-

https://www.seaoil.com.ph/

250-500

Casual(T-shirt)

Tagalog

Minyak dan Gas

63283971010

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 7th Floor, The Taipan Place, F. Ortigas Jr. Road, Ortigas Center, Pasig City