DESKRIPSI PEKERJAAN
Maintain Help Tickets; Phone calls, JIRA ticketing system, e-mails
Configure, Install, test, maintain, monitor, and troubleshoot hardware; Desktop, Laptops (Windows and Mac) and Thin Clients
Create and maintain end-user accounts; Active Directory, JDE, Office 365
Configure and install Cisco phones + accessories
Creation of access cards and maintenance of access control systems (S2 door security system)
Install and maintain end-user software in order to deliver required desktop service levels
Install, maintain and troubleshoot Audio/Visual Equipment (Projector, CCTV, Conferencing tool - Crestron Mercury)
Work with other IT staff member to ensure efficient operation of the company’s desktop computing environment. Act as a key focal point for IT security, network and server administration
Maintaining, and uphold IT processes and procedures. To perform any other duties as assigned by superior from time to time
In charge and orchestrates the IT departments dealings with suppliers, such as makers of hardware and software and providers of services
Maintains a detailed work breakdown of project milestones, deliverables and tasks to be accomplished for the initiative and ensure that tasks are getting accomplished on time and within budget.
Maintain communication of short and long-term business goals with key stakeholders within IT and Business.
REQUIREMENT
Minimum D3 (Preferably Bachelor Degree (S1) from Information Technology) minimally with at least 2-3 years relevant work experience
Active Directory, Imaging, Desktop/Laptop troubleshooting, Security, Hardware/Software Installation, VoIP,
IT Service Management, Networking, Windows 7/10, Thin Client, Citrix VMWare, Helpdesk Support
Having good communication skill and able to work in a team
Experienced in IT Operations Analyst, IT Global Infrastructure, and IT Helpdesk Specialist
Willing to work extra hours during weekend and/ travelling is required during company events (local/international)
Ability to work independent
Ability to think clearly and work well under normal and high pressure situations
Familiar handling IT Equipment such as Thin Client, Palo Alto, JIRA, Aruba and any other International IT set up
Fluent in English is a must
Can Do ATTITUDE!
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
