Customer Service

(Staff)
Taipei
Taipei - Northern Taiwan -

DESKRIPSI PEKERJAAN

Providing prompt, efficient, detailed, customer-oriented service to AWS customers. Working with other customer support teams to ensure a consistent and high-quality level of support. Being a voice and advocate for our customers when something doesn’t feel right. Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams. Acting as an advocate for our customer, reporting and acting on observed areas for improvement. Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. Assisting with customer communication during AWS critical launches and support events. Assuming responsibility for developing detailed knowledge about specific product lines and features. Making sure internal knowledge reference pages are updated. Experience in Technical Support. A drive to dig into the details of a system or process to solve customer problems. Some college experience in a technical field. Excellent oral and written communication skills. Proven success in a fast paced support environment. Familiarity with Web Technologies and the Internet. Known as the go-to person in your family for technology related questions.
REQUIREMENT

Familiarity with Web Technologies and the Internet. Excellent oral and written communication skills in Mandarin and English. Proficiency in MS Office, with an emphasis on Excel. Experience working directly with customers to resolve issues. Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension). Open to working shifts (9am-6pm, Mon-Fri or Sun-Thu or Tue-Sat)

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Taipei

GAMBARAN PERUSAHAAN

-

Servis

0

-

FOTO PERUSAHAAN

Lokasi Perusahaan Taipei