Junior IT HelpDesk

(Staff)
Vestas Shared Service A/S
12F Harbor Tower, Five E-com Center, Mall of Asia Complex, Harbor Dr, Pasay, Metro Manila, Filipina
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Directly resolve incidents & requests as they arrive & escalate advanced cases to higher level IT support/SMEs Act as the first point of contact for all IT Users Address/resolve user queries raised via various channels (Call/Chat/Email/Self- Service) along with proper documentation in ServiceNow Maintain ticket hygiene Provide resolution/assign the tickets to the relevant resolver groups Identify and perform initial assessment of reported critical incidents Refer to knowledge base articles when resolving issues Follow defined processes while attempting to resolve incidents Creating child tickets and tagging them with Parent ticket (where applicable)
REQUIREMENT

Excellent command of English language, both written and verbal Have excellent time management skills and should be able to set priorities when handling multiple cases Experience with or exposure to ServiceNow, Office365, Active Directory, Windows OS, Citrix, Cisco, VPN ITIL, MCP or similar certification is a plus

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification SMA/SMK
  • Min Experience Staff

LOKASI KERJA

Alamat

Manila

GAMBARAN PERUSAHAAN

-

https://www.vestas.com/

250-500

Formal

English

Konsultan

0

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 12F Harbor Tower, Five E-com Center, Mall of Asia Complex, Harbor Dr, Pasay, Metro Manila, Filipina