Customer Service

(Staff)
Lot 691, Kompleks Hamodal 5, Lagoon Selatan Off Jalan Persiaran Kewajipan, Ss 13, 47500 Subang Jaya, Selangor, Malaysia
Kuala Selangor - Selangor - Malaysia

DESKRIPSI PEKERJAAN

To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Continuously drive Customer Service Value to improve customer engagement. Achieve group revenue target for daily, weekly and monthly rentals – for the branch. Should maintain counter as per Hertz International Standards. Image audit and operational audit. Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system. Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner. Manage the pre check ins daily and ensure that closing of rental is done without delay. Justification of unclosed rentals. Shift Handover : Ensure shift closing is done as per set standards and that there no variances. Vehicle inventory, manual docs, cash etc., are properly handed over and acknowledged. To settle any variances within 24 hours.
REQUIREMENT

Minimum Qualifications and Knowledge: Graduate Job-Specific Skills: PC literate, hospitality background, understanding of vehicle rental will be an advantage. Behavioural Competencies: Customer service skills, Excellent communication skills, team player, planning and organization, problem solving. We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification SMA/SMK
  • Min Experience Staff

LOKASI KERJA

Alamat

Dubai

GAMBARAN PERUSAHAAN

-

https://www.alfuttaim.com/home

20-50

Formal

English

Konglomerasi

60351232668

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Lot 691, Kompleks Hamodal 5, Lagoon Selatan Off Jalan Persiaran Kewajipan, Ss 13, 47500 Subang Jaya, Selangor, Malaysia