Ensure ticket are logged, handled according to guidelines; Ensure all tickets are with accurate rectification/correction/solution provided to requestor; Ensure clear, accurate and complete solution or response is provided; Shortest resolution time and resulting to zero re-open tickets. Follow the defined escalation process. If inconsistency of data maintenance or processes found during daily work, highlight the differences and impact of these differences for further evaluations. Collaborate with other team members to establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner. Complete the buddy training with the core team and to act as a back-up for team members to deliver and manage customers' expectations as and when required. Ensure all periodic activities under responsible areas are triggered and planned in a timely manner. Manage customers’ expectations by regularly review periodic activity timeline, agreed deliverables or scope to ensure no delay in delivery and smooth operations. Ensure Operations Review Meeting is conducted with CHR or relevant stakeholder on monthly basis/regular basis. All discussed item is properly documented and necessary actions are taken to ensure all open items are closed. Perform system related testing as per requirement. All tested outputs are capture according

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