Customer Care

(Staff)
101 Tanjong Pagar Road Singapore
Singapore - Singapore - Singapore

DESKRIPSI PEKERJAAN

Allocate up to 50% of the time to service customer interactions resulting in proactively feeding-back any issues to the care team management and be ‘the voice of the customer’ Act as an escalation point for any complex or VIP type queries up to and including potential fraud. Support managers to facilitate the successful completion of the team's targets and performance goals Work with Google Sheets and/or Excel to continuously monitor the metrics of the team. Assist in training and developing new team members whilst providing constant support to the existing ones. Identify opportunities for continuous improvement and policy refinement within the department Assist the team with real-time management of contacts flowing into the care centre. Actively participate in team meetings, company activities and development opportunities
REQUIREMENT

1-3 years of experience working as a customer care representative. Strong client-facing and communication skills Ability to take on-the-spot decisions with proven ability to de-escalate customer (consumers, restaurants and riders) queries Adaptable to day-to-day change in relation to tasks assigned Efficient in multitasking and while working in a fast-paced environment Proficient in office/Google suite skills. Proficiency in English/Arabic is a must. Another language skill (Hindi / Urdu / Arabic / Tagalog) is an advantage.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Dubai

GAMBARAN PERUSAHAAN

-

100-250

Formal

English

Restoran

6531635199

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 101 Tanjong Pagar Road Singapore