DESKRIPSI PEKERJAAN
Answering telephone calls in a timely manner and providing helpful accurate information to callers.
Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
Demonstrate high level of empathy during interactions with the caller.\
Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line manager.
Ensure adherence to company policies, procedures and practices.
Keeping database up to date.
Providing good customer service to callers by always demonstrating showing positive behavior.
Attend training courses relevant to the role and implement the training as appropriate.
Work as a team with other colleagues to carry out work smoothly.
REQUIREMENT
Degree holder.
One years experience as a Customer service executive.
Solution focused and High problem solving skills.
Excellent written and verbal communication.
Excellent time management and self-organizing.
Presentation and negotiation talent.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
