Client Service

(Staff)
Standard Chartered Bank
Menara Standard Chartered, Jl. Prof. DR Satrio No. 164, Jakarta, 12930
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Delivery and Efficiency Provide the highest standard of Client Services in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients Responsible for client satisfaction with service arrangements and delivery Process Process improvement impacting customer service areas. Research and investigation Root cause analysis with clients and support teams. Preparation of customer information, reporting for management and customers & analysis of VOC’s. Process improvement impacting customer service areas. Risk & Control Ensure process for client identification is clearly embedded Ensure that all control reconciliation activities are conducted in a timely and accurate manner Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Country Money Laundering Prevention Officer and Line Manager. Skills/Behaviour Standards Maintain a professional SCB image through all interactions with clients Encourage and foster a congenial working environment where staff at all levels seek achievement through teamwork and operational efficiency.
REQUIREMENT

Fluent Cantonese and English speaking compulsory Mandarin typing/reading is compulsory Beginner level of cash processing or customer service experience (1-2 years’ experience) Organized and detail orientated Computer literate with the ability to learn customer service software applications Effective interpersonal and communication skills Good questioning skills Good analytical and problem solving skills Ability to work under pressure A genuine liking for people Enjoy working for and serving others Loves to solve problems Ability to feel comfortable amongst strangers A good listener Make themselves understood when communicating with all kinds of people Pleasant disposition and able to control feelings that may create conflict Sensitivity towards people and ability to show compassion or empathy High self-esteem and confidence level Proactive rather than reactive A sense of belonging to a group of people or place A general sense of trusting others Strong social nee Lead by example, being the Right Partner

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

https://www.sc.com/id/

250-500

Formal

Indonesian

Keuangan/Bank

02157999988

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Menara Standard Chartered, Jl. Prof. DR Satrio No. 164, Jakarta, 12930