Taipei
Taipei - Northern Taiwan -
Taipei - Northern Taiwan -
DESKRIPSI PEKERJAAN
Live, breath and demonstrate the four focus attributes i.e. Can Do, Passion, Right first time and Speed through:
Achieving “best day every day” by managing self-adherence
Efficient at work – through managing self Auxiliary code and ACW code
Living and breathing the Insanely Customer service centric culture through:
Provide excellent customer service experience through providing accurate information e.g. accurate transit time and demonstrating the “Can Do” ATTITUDE by going the extra mile for the customers
Provide Value added services such as TDX and insurance in meeting customer ‘s need
Operations:
Work closely with other departments such as Ground Operations, Gateway, Sales, HR to resolve any service Failures to DHL customers in living the ICCC mantra.
Timeline given are met particularly submission to HR i.e. quarterly review, mid-year and year-end appraisal
Living and breathing the “First Choice Way” by:
Identifying wastage and rooms for improvement and introduce or recommend process improvement initiative
Adhere to the Centre Of Excellence standards
Adhere to the standard Quality monitoring tool
Support, and adhere to change management in making the business more successful and competitive in the market
REQUIREMENT
Typing skills (at least 30 wpm preferable) Telephone skills (excellent) Conflict resolution skills (excellent) Technical Skills (Telephone and Order Booking systems preferable) Communication skills - spoken and written (excellent) Negotiation and interpersonal skills (excellent)
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Less than 1 year experience/Fresh Grad
LOKASI KERJA
Alamat
Kuala Lumpur