DESKRIPSI PEKERJAAN
Manage multiple teams comprising of several key units to ensure effective and efficient running of the operations in supporting customer care services (e.g. call center, flagship stores, database management, customer communications, post-care support and retention of edotco customer initiatives
Discuss, plan, make recommendations, review and guide team in designing and executing customer care and retention programs to enhance customer experiences to edotco products and services
Plan, lead and manage the establishment of edotco team in accordance to the agreed SOP and targeted KPIs as part of serving, retaining and acquiring customers
Direct the consolidation and maintenance, including segmenting edotco customer databases (as well as prospects) for internal stakeholders to effectively utilize in driving promotional programs, increasing conversion rates and growing the customer base
REQUIREMENT
Bachelor’s Degree in Business, Marketing/Management
At least 8 years of marketing experience preferably in a B2B environment with 3 to 5 years customer service experience
Project Management
Customer Relationship Management
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
