Customer Service Representative

(Less than 1 year experience/Fresh Grad)
Marine Online (Singapore) Pte. Ltd.
164 Kallang Way, Level 8 Solaris, @ Kallang, 164, Singapura 349248
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

· Provide support on following scope including, Inbound Enquiries, Onboarding and Biz Support. · Assist customers on their enquiries and navigating Marine Online (www.marineonline) and APP, provide great user experience when conducting business with our platform. · Manning of enquiries through email, hotline and online chats. Raising tickets and escalation to the relevant departments and close the enquiry in timely fashion. · Provide assistance to onboard Shipowners and Vendor, conduct members verification, platform orientation / training, updating of products and vessels. · Constant improvement on customer service operation efficiency, maintain and constantly improve the standards with proper documentation of SOPs and training manual. · Other customer service ad-hoc duties as assigned;
REQUIREMENT

· Minimum Diploma with at least 1 year of working experience in similar capacity. · Go-getter attitude, positive and friendly personality with willingness to learn · Possess effective interpersonal and communications skills, in both verbal and written forms. · Demonstrate integrity, dependability, responsibility, team player ethnic, and empathy. · Able to work in a fast changing environment and adapt to needs of the market. · Able to work independently without supervision. · Experience working with e-commerce, technology start-up, B2B or Marine industry is a plus · This role will be required to perform shift works

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Less than 1 year experience/Fresh Grad

LOKASI KERJA

Alamat

Singapore

GAMBARAN PERUSAHAAN

-

https://www.marineonline.com/

100-250

Formal

English

Pengapalan

6531385333

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 164 Kallang Way, Level 8 Solaris, @ Kallang, 164, Singapura 349248