Customer Service

(Staff)
Roche
Ä°stanbul
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

1. Management of ordering accounts from order management through to report delivery. 2. Ensures appropriate escalation to order management provider for timely issue resolution & support. 3. Provides traceability of sample analysis incl. failures & block returns and report delivery. 4. Response to sample and report queries and support with customer. 5. Has post report touch points with customer for gathering feedback and data. 6. Enhance service quality and effectiveness through innovation and delivering value added tasks.
REQUIREMENT

Bachelor’s Degree in a business related discipline will be a plus Minimum of 2 years of work experience in CS role, preferably with exposure to scientific and/or technology environment Previous tenure in healthcare industry, diagnostics, medical devices and / or pharma companies, preferably exposure to CS at Roche Knowledge of product, processes & procedures System (CRM) management- cases, order and complaint management Proficiency in Excel and CRM tools Affinity using digital tools Fluent in English

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Taipei

GAMBARAN PERUSAHAAN

-

http://www.tloker.com

Farmasi

0

-

FOTO PERUSAHAAN

Lokasi Perusahaan Ä°stanbul