Customer Experience Manager

(Staff)
BNP Paribas
World Trade Center Kav 29 - 31, Jl. Jend. Sudirman, RT.8/RW.3, Karet, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12920
Jakarta - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

1.Plan and implement CX, NPS, client advocacy strategy and actions to achieve goal 2.Support internal partners on UX, UI design 3.Conduct study, survey, analysis related to customer centric offering & activities 4.Be RO/HO contact to update & gain support on CX, NPS and Client advocacy
REQUIREMENT

Experience and know-how on customer segment & service strategy, NPS. With customer experience, design thinking, UX, UI design experience are plus. Min. 10Y+ working experience in financial industry experience. Good understanding on financial products and customer journey. Fluent in English both in writing and presentation. Mature and good interpersonal skills. Capable to work independently and with leadership.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Taipei

GAMBARAN PERUSAHAAN

-

https://www.bnpparibas.co.id/en/

100-250

Formal

Indonesian

Keuangan/Bank

62212521574

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan World Trade Center Kav 29 - 31, Jl. Jend. Sudirman, RT.8/RW.3, Karet, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12920