DESKRIPSI PEKERJAAN
Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure
Handle the Customer’s inquiry
Analyse and investigate the problem/barrier occurred in the transaction process
Process and monitor orders
Handling the after-sales inquiries in accordance to after sales requirement and procedure
Manage the after-sales evaluation on timely manner, and follow up the adverse evaluation within two working days
Record and promptly follow up the after-sales problems by liaising with relevant Department/function according to each complaint
Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make list and analyze the feedback in after-sales service. According to the data and information, Customer Service Executive shall report to the Customer Service Manager to ensure the quality if pre-sales services
Maintain communication and provide necessary information on the delivery process to the Customer
Regularly send the promotion messages to old customer based on actual store contents
Make list and analysis regarding the problem and improvement on the methods in Customer relationship and provide constructive feedback for improvement to the Customer Service Manager
Customer relationship management
REQUIREMENT
Preferable at least 1 year of e-commerce customer service or offline sales experience;
While excellent fresh graduates are welcomed.
Good communication skills - verbal and written, listening skills
Attention to detail and accuracy
Familiar with the basic process and basic knowledge of shopping platform;
Adaptability, initiative, and stress tolerance
Must be able to speak English actively
Willing to work in shifting
Able to work at Tangerang and or Cikarang area
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification SMA/SMK
- Min Experience Staff
