DESKRIPSI PEKERJAAN
Respond effectively and efficiently to requests received via phone, email or chat.
Develop rapport with customer to understand and adequately make appropriate referrals for development and support requests.
Manage / Facilitate end-to-end support requests from customers for requested services.
Follow through on all referrals to ensure customer satisfaction.
Provide recommendations within in area of expertise to support customer needs
Maintain adequate notes for each request handled to keep remind of team abreast of the status and pending issues
Submit weekly and monthly status reports (as required according to business demand)
Attend operations team meetings to give updates and/or recommendations on any issues where new processes and procedures should be considered
Contribute to additional projects as delegated by the Management team
Be an active member of a virtual team
Ensure compliance with company regulations with regards to Data Protection and Information Security
REQUIREMENT
- Language : Native Level Korean and business level English
- Education Background : Degree in any
- Experience :MUST 1 year of working experience as admin/sales/customer service/coordinator/Personal Assistant/Secretary/related position
(ONLY for foreigner: Korean)
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
