DESKRIPSI PEKERJAAN
Job Context:
The Al Futtaim Customer Engagement Centre department acts as the focal point to continuously promote the concept of CS among staff and upgrade the level of services offered by the Company. A close liaison is maintained between all departments and all personnel are involved in the process to create a “Quality Service Culture”. A close watch is kept on the services of the competitors and the company is kept ahead of the market. Every tool of communication is used to promote company’s competitive edge in its services. The Department lays down the basis for improving the quality of customer service in all departments, and creating customer loyalty – essential for the medium to long term success of the business.
Job Purpose:
Monitor, and audit processes, systems and call centre agent interactions in accordance with CEC set guidelines & measure effectiveness of solutions implemented.
REQUIREMENT
Minimum Qualifications and Knowledge: Bachelor or Diploma graduate, basic technical understanding of automobiles
Minimum Experience: 2 - 3 years relevant experience
Job-Specific Skills: English and Arabic language skill are essential. (Urdu, Hindi, Tagalog, Farsi etc are a plus) Technical knowledge of automobiles, negotiation and influencing skills
Behavioural Competencies: Calm and relaxed personality, conflict resolution, ability to think clearly under pressure, strong attention to detail, ability to follow up and ensure closure of cases.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
