GENERAL Reports to work station 10 minutes before the start of shift in a high standard of personal grooming as specified in the front office grooming guidelines. To participate in shift rotation according to front office Duty Roster. Contributes to profitability of the hospital through the carrying out of outstanding customer service. To register patients for outpatient and inpatient according to the standard operating procedures of the front office. To follow proper Cashiering processes, finalizing and keeping proper records of daily takings by totaling up takings and the preparation of reconciliation statements for each shift. To maintain confidentiality of information handled in the course of duty. To make reports of findings and actions taken to resolve problems encountered. To inform the Management of any unscheduled visit by distinguished guests, visitors or patient to the hospital. To answer all telephone calls and inquiries as well as to relay messages to the respective person. To explain and provide information about the hospital: Various facilities available. The location of the Consultants Clinic, Laboratory and other departments. To ensure that the closing and opening of your counter is according to the operating hours and is always in a state of readiness to serve our patients, customers & guests. Maintains regular and effective communication with other hospital departments to ensure the smooth operation of the front office. Maintains a high standard of cleanliness throughout all service areas. You are responsible to be engaged in the Department and Hospital quality indicators. To undertake any other duties as may be assigned by your superior from time to time. RECEPTION COUNTER Register and admit patients into wards ensuring that all documents are correctly completed and admission procedures explained. Advise patient as to payments and charges especially for Insurance procedures. To print admission form, ID stickers, patient ID card and to collect deposits for Cash / Credit Card or Insurance payments To ensure that all pre-admission forms keyed are keyed in and properly filed, newborn registration entered and all transfer requests from the wards are keyed into the system. CASHIERING To ensure the hospital’s cash float is properly managed. To report to superior immediately if there is any shortage or mishandling of cash. To reconcile all collections and rectify any unreconciled items upon closing of till report. To drop in all daily collection info the safe box. To ensure all official receipts are used in a sequential order and recorded in the receipt handover book. To ensure all collections are receipted and accounted for accuracy of amounts receipted DISCHARGE LOUNGE Responsible for discharging patients in the e -This system after receiving the discharge documents from the respective ward. To ensure all service transaction are charged in before generating the final invoice. To fax the invoice to the insurance company to get a final guarantee letter. To collect differences of charges advised on the final Guarantee letter that is not covered. A&E COUNTER AND DAYCARE To do registration, cashiering, and discharge process. To post all charges given by respective areas then to finalize the charges, generate the invoice and to collect payment and allocate accordingly. To ensure all self-pay invoices are ZERO balanced, for corporate clients final Guarantee Letter is attached. TOP UP To generate employer / company pending Guarantee Letter report daily. Print, check and transfer the “Top Up” report to email format under “Self Pay”, “Employer” & “Pending GL” to be sent to the insurance counter & specified department heads daily. To check that daily deposit collection is as per the hospital’s requirement. To report to the Executive or Assistant Manager of any discrepancy. To follow up on all self-pay & company / insurance “To Up” cases. Prepares “Top Up” letters to all patients under self-pay daily. To distribute the “To Up” letters to all patients concerned and to explain the charges to any patient who requests for clarification. To call up any corporate company for additional top up guarantee letter when amount has exceeded the initial GL.

Kuala Lumpur