Customer Service

(Staff)
Amazon.com
No. 32號, Songren Rd, Xinyi District, Taipei City, Taiwan 110
Taipei - Northern Taiwan -
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Being the customer-facing voice for Enterprise/APN customers, addressing complex account? billing and analysis issues. Working with customer support peers in other sites/countries to ensure a consistent and high-quality level of support. Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions to improve customer experience and efficiency. Driving or getting involved into projects that improve support-related processes. Building internal knowledge base/training materials and keep maintaining it. Adhering to the principle of customer first, providing enterprise-level technical support users and Amazon AWS partners with fast, efficient and meticulous services, providing detailed analysis of complex account billing issues; Actively formulate solutions for customers' needs, reflect customer needs and problem trends to relevant supervisors, and propose solutions to improve customer experience and work efficiency; Participate in or lead the relevant programs of the customer's technical support process, compile and continuously optimize internal processes, best solutions and other relevant documents; Development and maintenance of internal knowledge bases and training materials;
REQUIREMENT

At least 1 year working experience in Customer Service and/or Account Management with a passion for customer advocacy. Educational background in technology/business/economics/finance. Excellent oral and written communication skills in both Mandarin and English. Exceptionally strong customer handling, conflict resolution, and problem solving skills; focus on quality in customer experience. Experience taking ownership and driving resolution on escalated customer issues. Proficiency in MS Office, with an emphasis on Excel. Strong fluency with Web Technologies and the Internet. Fast learner and comfortable in a fast-paced working environment. More than 1 year working experience in related fields such as customer service or customer management; With technical/business/economic/financial backgrounds; Fluent oral and written communication skills in both Chinese and English; Ability to solve problems in response to customers or conflicts; Strong sense of responsibility and proactive attitude; Proficiency in Excel, Power Point and other MS Office products; Experience in the online industry or have a network-related background; Ability to adapt quickly and adapt to fast-paced work;Experience supporting named accounts/analyzing large amount of data/building process. Experience in enterprise level customer service / good at data analysis / process development and optimization work experience;

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Taipei

GAMBARAN PERUSAHAAN

-

https://www.amazon.com/

20-50

Formal

Indonesian

Komputer/TI

886223635566

-

FOTO PERUSAHAAN

Lokasi Perusahaan No. 32號, Songren Rd, Xinyi District, Taipei City, Taiwan 110