Bahrain
- - Indonesia
- - Indonesia
DESKRIPSI PEKERJAAN
Support system testing, acceptance, training and implementation or maintenance of electronic banking services;
Drive and maintain project timelines, status reports and completed project planning documents;
Create and maintain system documents, such as user guide and training materials;
Handle system administration, configurations and setup
Manage the problem resolution of advanced production support issues, related to front end Cash and Trade application from client, Operations team and in-country technical teams.
Provide support to H2H clients, ie Connectivity, encryption and file format
Track and manage resolution for cases escalated to upper level support team, both internal and external
Work closely with Technology team, products teams, vendors, and other internal teams to resolve system issues/defects, bug fixes and address client's queries.
Conduct client consultation and introduce best practice to client on electronic banking platforms
Carry out Continuity of Business (COB) and Internal control assessment
REQUIREMENT
University graduate in Computer Science or Business Studies or related disciplines Background in both IT and business analysis Good understanding of Host to host protocols and encryption types. Strong analytical skills to analyze processes and systems, evaluate data, and identify process improvements Excellent interpersonal, customer service and communication skills in order to active interact and influence all levels of employees and customers Good command in Mandarin and English Good team player, Self-motivated, work under pressure and able to take up challenges 1-2+ years working experience on electronic banking in various channels is plus and having client facing experience in the previous roles will be an advantage
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
LOKASI KERJA
Alamat
Taipei