Customer Service

(Staff)
2 Clementi Loop, Singapura 129809
Singapore - Singapore - Singapore

DESKRIPSI PEKERJAAN

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions And/or action plans to internal sales team staff. Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); Work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part And Pricing System) maintenance for contract pricing. Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), Initiation CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account,While working origin of any SMI (Slow Moving Inventory) and Sludge Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.
REQUIREMENT

Generally requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Taipei

GAMBARAN PERUSAHAAN

-

https://www.arrow.com/

100-250

Formal

English

Perdagangan Umum

862161545907

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 2 Clementi Loop, Singapura 129809